Coaching is not just telling people what to do—it must also involve helping them achieve their fullest potential.  Successful leaders have to assume a variety of other roles as counselor, team leader, listener, facilitator, and director.  At the same time, they are expected to delegate to empower their people.  Motivation and accountability become critical competencies.


Behavioral Objectives

Participants will learn:


  • Their communication style and how to apply it
  • Techniques on how to train and empower employees
  • Methods to set goals
  • How to give feedback
  • The concepts of motivation, rewards, and recognition and how to apply them
  • How to increase employee engagement
  • How to conduct a performance appraisal
  • How to develop action plans


Who Should Attend

Middle managers, supervisors, and those newly promoted to supervisory or managerial roles


Sample Activities

  • Exercises in communication, motivation, trust, and performance appraisals
  • Assessments on personal goal setting and communication styles
  • Group discussions and triad discussions on giving feedback
  • Development of an action plan to apply to a work situation



Workbook and handouts


Delivery Options

Can be delivered one-on-one, in small groups, or as a half- or full-day workshop