In today’s business environment, with a vast range of ages and backgrounds at play, you are likely to be working alongside, managing, coaching, and leading people who are nothing like you.  Today’s workforce comprises four distinct generations, each with its own shared history, common biases, and core beliefs.  Learning what makes each tick and taking the time to consider communication and management approaches will advance relationships and help individuals lead teams during good times and through stressful situations.


Behavioral Objectives

Participants will learn to:


  • Communicate easier by increasing shared understanding between different generations
  • Motivate, coach, hire, and retain employees of different generations
  • Create and sustain a productive workforce by increasing understanding; individuals will work better as a team, effectively resolve conflicts, and be more productive
  • Reduce stress and create enjoyable working relationships


Who Should Attend

All employees


Sample Activities

  • Survey and discussion on generational characteristics associated with different generational groups
  • Survey and discussion on values and behavioral differences among generations, as observed in the workplace
  • Discussion on do’s and don’ts of managing different generations
  • Discussion on recruiting and retaining Generation Y (20-somethings)



Resource manual


Delivery Options

Can be delivered one-on-one, in small groups, or as a half- or full-day workshop