The best supervisors set in motion a continuous learning process that helps employees develop an awareness of their own strengths and improvement opportunities.
Behavioral Objectives
Participants will learn:
- Their communication style and how to apply it
- The coaching “MODEL” – A four-step process for conflict resolution
- Techniques on how to train/orient employees
- Methods to set goals and give feedback
- The concept of motivation/morale, rewards/recognition, accountability, and delegation
- How to conduct a performance appraisal and develop an action plan
Who Should Attend
Middle managers and supervisors
Sample Activities
- Assessment in personal communication styles and how to apply them
- How to Train Employees: Interactive exercise on the proper steps
- Trust and Trustworthiness: Self-assessment
- The Performance Appraisal: Role-plays in triads with observer feedback
- Action Plans: How to monitor the “contract” between supervisor and subordinate
Materials
Workbook and handouts
Delivery Options
Can be delivered one-on-one, in small groups, or as a half- or full-day workshop